What is EX?
The journey of an employee, from prospective recruit, all the way to an exit, is shaped by the experiences that they have. Those experiences come from a perception of each interaction, relationship, system used, or task undertaken along the way.
Organizations that deliver fantastic employee experience (EX) carefully curate the journey that their employees are on. They use data, feedback, and continual conversation to understand and elevate every moment across all domains of work.
The importance of incredible experiences
For as long as humans have worked, their perceptions and experiences have shaped their behaviors in the workplace. When organizations deliver incredible experiences at every stage of the employee journey, positive perceptions lead to higher levels of engagement, contribution and longevity within a company. Both employees and organizations benefit greatly from this more positive experience of work.
Our Approach
Our approach to Employee Experience is a multi-modal view of the whole employee lifecycle that our clients deliver. We work with our clients to identify and understand each stage of their employees journey, and how those stages are experienced. Interventions can then be designed to impact four domains of work:
- Physical: the nature of the workplace itself and the allowances that it gives
- Technical: the tools, systems, and processes that facilitate digital working
- Cultural: the interactions, norms, stories, and relationships that are experienced
- Personal: the psychology and feelings that are experienced personally.
Key Outcomes
What are the practical outcomes you should expect from an effective employee experience intervention?
- Elevated experiences for your employees with measurable engagement and retention
- Mapped and personalized employee journeys with the desired outcome for each.
- Leadership capabilities to continually iterate the employee experience
- Ongoing measurement system to track employee experience and resulting engagement.